Last Updated: May 25, 2026

Valaire Candle House by Maison Valaire operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Personal Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you.

Contact Information

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number

Payment Information

  • Credit or debit card details
  • Payment confirmation information
  • Transaction details

Account Information

  • Username and password
  • Account preferences and settings

Order and Transaction Information

  • Products viewed or added to cart
  • Purchases, returns, exchanges, and cancellations
  • Order history

Communications

  • Messages sent through contact forms
  • Customer support inquiries
  • Email correspondence

Device and Usage Information

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and browsing behavior
  • Cookies and similar tracking technologies

2. How We Collect Your Information

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies, analytics, and tracking technologies.
  • From service providers such as payment processors, shipping partners, and Shopify.
  • From third parties including advertising and marketing partners.

3. How We Use Your Information

  • Process and fulfill your orders
  • Provide customer service and support
  • Send order confirmations and shipping notifications
  • Create and manage your account
  • Process returns, refunds, and exchanges
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized activity
  • Send promotional emails and newsletters (with your consent)
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences, and deliver relevant advertising.

5. How We Share Your Information

  • Shopify
  • Payment processors
  • Shipping and fulfillment partners
  • Email marketing providers
  • Analytics and advertising providers
  • Fraud prevention services
  • Government authorities when required by law

We do not sell your personal information to third parties.

6. Shopify's Role

Our store is hosted by Shopify. Shopify may collect and process your personal information in accordance with its own privacy policy.

View Shopify Privacy Policy

7. Marketing Communications

If you subscribe to our newsletter, we may send you promotional emails. You may unsubscribe at any time by clicking the unsubscribe link in any email.

8. Data Retention

We retain your personal information only as long as necessary to provide our Services and comply with legal obligations.

9. Data Security

We implement reasonable safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Your Privacy Rights

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Request a copy of your data
  • Withdraw consent

13. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction.

14. Complaints

If you have concerns about our privacy practices, please contact us or your local privacy authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

16. Contact Us

Valaire Candles
11985 86 Ave, Unit 310
Delta, BC V4C 2Y1
Canada
Email: info@valairecandle.com

17. Consent

By using our website, you consent to this Privacy Policy.