Shipping & Returns
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We are committed to delivering your Valaire Candles safely and efficiently. This page outlines our shipping timelines, delivery options, and return policy so you can shop with confidence, knowing exactly what to expect from order placement to delivery.
Last Updated: May 16, 2026
At Valaire Candle House by Maison Valaire, we take great care in preparing and packaging every order to ensure it arrives safely and beautifully. This Shipping & Return Policy outlines our shipping procedures, delivery expectations, and return guidelines.
Orders are typically processed within 1–3 business days after payment is received. During holidays, promotions, or periods of high demand, processing times may be slightly longer.
We primarily ship using:
Shipping carrier selection is determined based on destination, package size, and the most efficient delivery option available.
Estimated delivery times vary depending on your location and the shipping method selected at checkout. Delivery estimates provided by the carrier are approximate and are not guaranteed.
Once your order ships, you will receive an email containing tracking information so you can monitor your package.
Once your order leaves our facility and is accepted by the shipping carrier, responsibility for delivery transfers to the carrier. Valaire Candles is not responsible for delays, lost packages, theft, incorrect delivery, weather disruptions, or other issues beyond our control.
Customers are responsible for providing accurate shipping details. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges for reshipment.
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Returns are accepted only under the following circumstances:
All other sales are final, and no returns or exchanges will be accepted.
Any return request must be submitted within 7 days of receiving your order.
To process a return, you must provide:
Do not send items back without first contacting us and receiving return authorization instructions.
Once your claim is reviewed and approved, we may, at our sole discretion:
Approved refunds are typically processed within 5–10 business days.
The following items are not eligible for return:
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
If you have any questions regarding shipping or returns, please contact us:
Valaire Candles
Email: info@valairecandle.com
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